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Frequently Asked Questions

  • 1. Do you accept returns for soy candles?
    Due to the nature of our products, we are unable to accept returns. However, we are committed to ensuring your satisfaction and offer alternatives in case of any issues.
  • 2. What should I do if my candle arrives damaged?
    We apologize if your candle arrives damaged. In such cases, we request that you provide us with clear photos of the damaged product within 7 days of delivery. This will allow us to assess the situation and provide a suitable solution.
  • 3. Can I exchange a candle for a different scent or product?
    As per our policy, we are unable to accept exchanges for soy candles. We believe in maintaining the quality and safety of our products and appreciate your understanding.
  • 4. How do I request a replacement for a damaged candle?
    If your candle arrives damaged, please reach out to our customer support team with clear photos of the damaged product attached. Our team will guide you through the replacement process.
  • 5. What steps should I take if I received the wrong candle in my order?
    While we strive for accuracy in every order, mistakes can happen. If you receive the wrong candle, please contact us immediately, and we will rectify the situation. We appreciate your patience and cooperation in ensuring your satisfaction with our products.
  • 1. How does the soy candle subscription work?
    Our soy candle subscription is designed to deliver a curated selection of our premium soy candles to your doorstep on a regular basis. You can choose your preferred subscription plan and frequency, and we'll take care of the rest, ensuring you always have a fresh, delightful candle to enjoy.
  • 2. Can I customize my candle preferences within the subscription?
    Absolutely! We understand that everyone has unique preferences. With our subscription, you have the option to personalize your candle choices. Whether you adore certain scents or want to explore new ones, we've got you covered.
  • 3. What are the benefits of subscribing to your soy candle service?
    Subscribing to our soy candle service offers several benefits. You'll enjoy a hassle-free way to receive your favorite candles regularly, never running out of your beloved scents. Plus, subscribers often get exclusive access to new releases and limited-edition candles.
  • 4. Can I pause or cancel my subscription anytime?
    Yes, flexibility is important to us. You can easily pause or cancel your subscription at any time through your account dashboard. We want the subscription experience to be tailored to your needs and preferences.
  • 5. Does the subscription cost include shipping?
    While our subscription plans offer a convenient way to receive your favorite candles regularly, please note that the cost of shipping is not included in the subscription price. Please review the details of your chosen subscription plan to understand the shipping arrangements. We're here to ensure a seamless and enjoyable experience for you.
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